Customer Testimonials
Service department needs to be able to accept phone calls to make car service appointments. There are questions that need to be asked directly to a person versus having to wait for someone to read your online request and then get back to you. Having said this the service provided was good and completed within a reasonable wait time. The customer service personnel were courteous and knowledgeable.
Amazing people really trying to fit my daughter into the right car!!! Great experience would highly recommend
Jose did a great job and was a pleasure to deal with. He was responsive and kept me informed. I needed my truck back in time to take it on a trip. Jose made it happen in time for me to take my trip.
Exceptional customer service from sales to finance personnel. No xx. Straight forward and went the extra mile to make it happen
MY JEEP WAS ASSIGNED TO THE NICEST AND KINDEST GENTLEMAN HE WENT ABOVE AND BEYOND FOR ME VERY EFFICIENT KEPT ME INFORMED I FELT LIKE HE TREATED ME AS IF IT WAS HIS VEHICLE HIS NAME IS DAVE THORNTON ALSO WANT TO MENTION GARY HORNSBY HE HELPED ME OUT TREMENDOUSLY IN THE PROCESS I RECEIVED MY CAR JEEP BACK WITHIN 2 DAYS GREAT JOB GUYS!!!! Five stars!
Service appointment scheduled for error light luminated on dash. Unable to diagnose. Return appointment required for repeated issues. Status update pending.
Friendly and professional staff. Julian was amazing to work with and went above to get us what we wanted. Eli was transparent and easy to negotiate numbers with and got us where we wanted to be. The whole team, Julian, Eli and Alfredo, were down to earth and gave the best experience with a dealership we’ve ever had.
Dave T in service is great and caring, Billings in parts always has a smile. Pam in rentals is always nice.
Excellent service. We were in and out in 30 minutes for an oil change and tire rotation.
Customer service was great. Answering all my questions. Attentive and able to get me a quick appointment for my vehicle to be checked. Great communication.
Always friendly and prompt service cost is reasonable and made to feel part of family
Very pleasant experience. Dropped in to schedule an appointment for an oil change and was taken care of right away. Completed the oil change while we waited. Also completed transmission recall during the same visit.
Best dealership to work with. I always use Victorville Motors for all my vehicle needs
On Monday I took my 2021 Jeep Grand Cherokee in due to a check engine light, service air bag system. Jason promised me that my Jeep would be finished by Friday. It was finished on Wednesday, two days early. Jason did a superb job. He was a pleasure to work with. The service department was wonderful. I have been going there since 2007.
The team is very professional and friendly. Jeep service is on time and always well done.
I was given an appointment the very next day for oil change and it was done promptly and professionally.
The deciding factor for me to purchase a new Jeep at Victorville Motors was that Jeff Meyer is still running the service & parts departments. I didn’t buy my Jeep Wrangler there years ago but I took it there for service. Back then Jeff was a service writer but I could just tell he wasn’t going to remain a service writer for long. He’s honest and he doesn’t promise anything that can’t be delivered. He genuinely listens to a customers concerns and takes an issue head on. There’s hundreds of Jeep dealerships in California ...
Excellent service department. My service advisor, Jose M. is outstanding. Only factory trained mechanics for my vehicles.
People are friendly, I like the service they give when they receive your car. But I'm not happy. My trunk door light still doesn't work and it still brings a sound in the differential.
Always Friendly staff and we appreciate all the hard work everyone puts in! I would recommend to anyone.
Have purchased several vehicles from this dealership. Staff is very knowledgeable and has always provided a great experience
Thank you for the quick fix on my dad's Jeep. He does all his business at the dealership.
Great Dealership, family has purchased vehicles in the not too distant past there, three this year alone, two Chargers and a Challenger. Received fair deals on all vehicles, or we wouldn't have been returned customers. The dealership has a good vibe to it, even providing lunch to it's patrons in the process. Looking forward to more deals in the future there, especially when something comes along that may get our attention. Thanks Guys! for the Challenger of my dreams, the 170, Kevin Smilen and Ruben Cotto helped make it all happen, along with my buddy Johnathan Grecco, thanks again ...
Friendly and very helpful, excellent customer service I can’t say anything negative with the service they provide.
Always great service, quick and easy appointments and friendly staff! Celena is the best! Highly recommend!
The sales staff is awesome and will work hard for you. Shout out to Johnthan Grecco my salesman for going the extra miles to make this a great experience a d profitable deal.
Service writers are Always friendly and very helpful! I would recommend for any service needs.
Jason in the service department is very helpful and keeps great communication while they have your vehicle.
We purchased a new vehicle at Victorville Motors after a lengthy search for a jeep. What triggered a purchase from This dealership was their very competitive pricing, their willingness to negotiate fairly, their excellent customer service from Jimmy, Julian and Jeff. Transaction was seamless over the phone and internet. Very importanly as well, they delivered our vehicle to our home on a rainy cold day. I sincerely recommend this dealership to everyone!!!!
Dave Thorton service writer is great always very helpful would recommend him when you need service
Desean was very nice and not pushy. Gave me time to decide and got the price that was comfortable for my budget.
Very easy to work with and very friendly. Overall great experience. I would definitely recommend.
They were very helpful and everything that they did for me. The car is beautiful and I appreciate everything they’ve done.
Service here was as good as can be expected. I had the good fortune of getting the most pleasant greeting from the very pleasant team member at the Fast Lane counter that morning. Thank you for your help.
Hailey and everyone where very nice !! Thank you for your help and support on my vehicle
The staff was great Mo helped me find a good deal on a charger I wanted!
I was advised that the service with the recall would take about two hours. Turned out to be five hours.. Recommend not providing a timeline if it can't be met.
We had issues with first car, Jeremy and the sales manager, and the dealership resolved issue and put us in another vehicle with upgrades! With no extra charge. Very happy now! Thank you victorville Chrysler and jeep.
Everyone was absolutely fabulous! I was greeted outside with a smile and courteous gentleman who directed me where I needed to go. Sergio Lugo was so professional and kind. I felt comfortable and I trusted what he said.
Excallent Service. Said what he was going to do and did what he said. A pleasure to work with.
Web site is terrible Dave at the service desk is great always on top of it
Victorville Motors had a large selection of vehicles to choose from and provided quick and courteous service.
Working with everyone on the team is always great. They were able to get the vehicles we needed quickly and always go above and beyond.
The dealership was very organized, the work was completed right the first time, and I felt they valued me as a customer.
They were great at their job. The radio works great. The job was clean and I enjoyed being back in my Jeep.
Sergio in the service department, has exceptional customer service! Always in communication throughout the process. Goes above and beyond to make sure our vehicles are taken care of. I appreciate the people who work on the vehicles as well. Thank yo to all involved!
Sales people were great Mrs. Lopez is the one that help me and she was awesome she’s young, but I would say old soul millennial she can relate to any age group. She did a fantastic job closing the deal. She’s definitely got a future in the car business, but I would say she would even be better in higher management position one day.
It’s a great dealership I get all my services done here and Jose takes care of me every single time. 🙂
Very helpful very timely. Work have no issues the answer all my questions. Nice people good to go for.
Great experience. Celena is always taken great care of me. Gotten in and out quickly each time.
Dave made my dealership experience so easy. Dave is in the service department and he went above and beyond to take care of me. I really appreciate everything he did for me. Dave is the reason Victorville Motors gets a 10 in my opinion.
My experience with Victorville motors has always been delightful. My service advisor Celena was the best. She was very knowledgeable and helpful with my service that my vehicle needed.
Always easy to get an appointment, and the service that I receive is always outstanding and the service folks are friendly and easy to work with.
Good fast service and nice customer experience. I would recommend this dealership for any and all issues
Tommi and Julian and the team were great. My jeep is exactly what I wanted.
EVERY THING WENT SMOOTHLY FROM BEGINNING TO END OF THE TRADE I MADE. I WAS VERY PLEASED WITH THE TRANSACTION.
Had a great experience with service. I was in and out in a timely manner
Jay was awesome. Straight up as to what he could do for us and showed us all our options. Our whole deal went smooth! The manager made it a BAM BAM DEAL. No wasting anytime. They took care of us. That’s our 3rd Dodge truck from this dealership.. 🤝👍
The service writer was very helpful and had a great attitude while helping me. She was great
Staff was super friendly, knowledgeable and easy to deal with. Went above and beyond during the buying process.
Your customer service has utterly failed me in the past and I dread coming here for any needed service even-though my vehicle is still under warranty. Luckily, this time, I had the pleasure of dealing with Trevor and Melanie. Trevor, when I dropped off my vehicle, and Melanie, when I picked it up. They have successfully changed my mind about Victorville Motors enough that I may give you another chance the next time service is due. They were pleasant to deal with, helpful, informative, and didn't leave me high-and-dry when my vehicle had to stay there for a few ...
Jason is amazing as always. He always get me handled and in out as quickly as possible
Wow! I brought the truck in the evening before the scheduled appointment, and it was promptly accepted. The vehicle took a few days to be completed but that's okay because I own twenty-four cars, trucks and SUVs. Victorville RAM provided me a Lyft ride to both go home and get a ride to the dealership to pick up the truck. Perfect Service! Thank you all and especially Jason.
Ummmm YES !! Or take yourself down the hill or Lancaster … My Service was Spot on !! Let’s mention the advisors…. All of them know what they are doing and they all have a specialty of their own They will not be satisfied if they cannot help you.. Check your attitude at the sliding doors please these people will guide you as much as they can.:) my Service was Great and Professional that is what I expected..I checked my own vehicle before driving away and asked questions They seem to love it..out of all the advisors my Favorite is ...
Everyone I dealt was very professional and very helpful. Very nice dealership. I would highly recommend
Nice people, but the online and app appointment scheduling absolutely sucks. I will never use the app again. It costs me an extra day for a simple oil change. That is completely unacceptable.
My Service Advisor Dave always takes care of me when I bring in my vehicle. I truly appreciate all that he does for me. Always has a great attitude and he is always smiling. Dave always goes out of his way to help me and makes sure I’m always taken care of. Thank you, Dave! 🙂
Jim and Reyes were awesome! They Gave me a great deal on my new 2023 charger. No hassle, there were great rebates this time of year and they were easy to negotiate with! I would definitely recommend.
Got my Jeep looked at in a timely manner and had great communication with Sergio throughout the process. Very satisfied
Cesar, Julian and Alfredo made the whole leasing process painless, quick and professional, with no games.
Fantastic experience, very knowledgeable Employee’s that assisted me with my selection and process up to financing.
This dealer has taken good care of us, providing a rental if needed! Our cel came on, the repair took over a week, we had a rental truck to use the whole time!
Fast service. Great customer service. Took care of all the needs for my jeep. Thanks for all your help!
Working with Dean was a pleasure. Very courteous and professional. Answer questions that I had for him.
They were quick and efficient with my oil change. They even helped me find a free coupon to use for my tire rotation.
Victorville Motors service department is awesome. Dave was a great associate to work with very knowledgeable and helpful every step of the way. I've taken several different vehicles in for services and never disappointed. Victorville Motors is my go to dealership. Mike
Victorville Motors is our go to dealership for the passed 23 years. This was one of the easiest transactions.
I was able to make an appointment online for the two recall issues on my RAM 1500. Tailgate latches and back up camera. I was served on time and the estimated wait was 2 hours. After an hour and a half, I was called up and my vehicle was ready.
Came for an oil change on my wrangler. Staff was friendly and informative. Service was done within 45 mins. Great experience.
Super ❤️ Super ❤️ 👌 👍 good 👍 job 👏 👍 👌 🙌 😀 great job good job good job great job good job man
From the moment I drove up, I was greeted with such warmth and welcome. I was helped quickly and all staff made my service appointment wait amazing. Thank you!
Pretty good dealership. Friendly and somewhat down to earth. Got me into the vehicle I wanted pretty hassle free. Got an ok deal too.
Victorville motors, thank u Carlos and Ruth. Carlos thank u for all u did to get me in the car of my dreams
The Service advisors Haleigh and Celena were great. I was in and out of the dealer in less than 2 hours for my appointment.
Service Tech Trevor made the reservation for our car service & arranged for a rental car while our vehicle was in the shop. Service on the car took longer than expected, but Trevor arranged for a rental car extension. His follow-up made the time without our car no inconvenience at all. We appreciate all that you do for your customers.
Great service with knowledgeable personal. I take my Jeep and Ram truck here for all my service needs. My service tech Trevor is awesome and great to deal with. Keep up the great work!
Dave was very helpful and super nice, got my truck taken care of. Definitely will return
Celena was great! Took care of my truck in a timely manner! Highly recommend Celena
They are friendly and quick yo get you oil changes done. Would recommend to family
The team at Victorville motors is extremely efficient. Very friendly and motivated to please their customers. I was very impressed with the way they all seemed to work together and get things done promptly. I also liked the waiting area. Very comfortable.
Gave us a good deal, let try each car we were interested in even though it took us a while to decide.
Aaron helped us find my dream car and was also able to get us a good deal with Jimmy! Aaron made these process easy for us as well. I would totally go back to Aaron to buy another car! Thank you guys!
Great Staff and Great Inventory! Been buying from Victorville Motors for years! It’s the only place I would buy in the HD.
The dealership's service dept is still dealing with lack of service technicians since covid. combined with the popularity Jeep Dodge Chrysler, it.s always a wait to get your appointment and for the work to be completed. That said, I can't say enough about my service advisor Dave Thornton. He stays on top of the job and always follows through with every item on my work order.
I always receive excellent service from Victorville Motors, Celena Rojas as always ensure that I received great service.