Customer Testimonials
Pleasant interaction with representative to schedule a recall. Efficient gathering of information and getting a quick appointment date. Service was completed in the time frame stated. Very pleased with all parts of services provided.
My advisor Rico is the best Dealership is always clean and sales people professional Thank you
Haleigh Nuuvali was awesome the oil change and rotation were completed as promised and on time
I can’t say enough great things about my experience with Johnny G! From start to finish, he went above and beyond to make sure I drove off in exactly what I wanted and thanks to him and his team, I’m now the proud owner of a 2026 Dodge Durango GT with the Hemi 🔥
Johnny G was knowledgeable, patient, and genuinely invested in making this a smooth and stress-free process. He answered every question, explained all my options clearly, and never made me feel rushed or pressured. His professionalism, honesty, and attention to detail truly set him apart.
Johnny worked ... Read More DealerRater - Feb 10, 2026
Dave and the team at Victorville Motors deliver consistently great service. The service adviser is speedy, responsive, and clearly committed to making the whole process smooth and stress-free. From quick communication to quality work, they make you feel taken care of every step of the way. I trust them completely and will always take my vehicle there.
Gotta say I've had a bad experience with the service department here before but was in the market for a new truck and decided to give them another shot. Glad I did gotta say Johnny the salesman met me in the parking lot and was very professional and not pushy at all super friendly and knowledgeable. Thanks to everyone who helped me and my wife buy our new 2026 RAM bighorn you definitely earned a new customer thanks again.
Service department, especially Trevor was very helpful. I will be going back again. I trust them. Unfortunately not the vehicle. Jeep 4xe will be turned in at lease end and going gas only. Hybrid is not the way to go. Multiple recalls and now the engine
I bought a RAM 3500 and three weeks into this engine light lit up, I immediately called VVMotots spoke to Eli, without hesitation stated to bring in the truck in and they would take care of me. I just want to say the dealership went above and beyond to make sure my car was checked and serviced properly. The engine light turned out to be Transmission issues, they even offered me a courtesy vehicle so I could get to work without stress. The repairs for my vehicle were done in a timely manner; they went far and beyond after all the ... Read More DealerRater - Jan 6, 2026
I am impressed with the professionalism of the service department. Dave Anderson is a great service advisor. The issues with my 2007 are ongoing due to scheduling issues. I'm having recall work done on it. The prices are a little high though.
Always a pleasure to do business with quick service and informative and courteous employees thank you
I have always received excellent service I have never had a bad experience. Dave Thornton always excellent at what he does.
Blake, Billy Mac, and the entire team did a fantastic job welcoming us in and giving us the best deal possible
Work required was performed. Took longer then i wanted. But the issue was resolved and im happy.
Dean the Service Advisor was awesome and worked with me with the issues I had with my vehicle. I appreciated him going above and beyond with the rental as well.
Sergio and Jose continue to provide excellent customer service at the service dept truly the reason for continuing to earn my business.
My experience the day of my purchase was fantastic. Each person who introduced themselves was polite and helpful. I just completed a follow service and was treated great. My burrito I ordered from the cafe was excellent. My only bad experience was a follow up call to my salesman, who took a shot at me with a smart comment, insinuating I tried to hide information about my trade in. The car was in for service a week before my purchase, a full safety check of vehicle was completed. Read the report, i advised of the main issues.
Had a new car defect. Not easy to correct. Finally got it done. Good job! Thanks to all involved. All worked hard to correct the problem. No sign of it returning.
Everyone there were very helpful and professional. The transaction went very smoothly and fast. Dr. Jay was a pleasure to work with.
My service advisor Dave Thornton was excellent. He explained well, followed up; made all the difference. Best experience to date.
Excellent service department! I highly recommend. I was greeted upon arrival my jeep was taken in immediately. Oil change and tire rotation was completed very quickly. Thank you Victorville motors!
Friendly and knowledgeable staff. Honesty a plus . Great selection on new and used cars Prices competitive
I had originally written a very negative review of this place and their staff. In my honest opinion, I was treated unprofessionally by a few of their staff with regards to my new vehicle purchase and issues with it.
I assume that the management read my review, as Sylvia, the guest relations manager reached out to me, and we discussed everything that was wrong with the vehicle.
She had me bring the vehicle back in, and her, I and another gentleman walked around the vehicle. They asked me to leave it for a few days, which I did, and they ... Read More DealerRater - Aug 23, 2025
Rico in the service department is always friendly, courteous, and professional. Most of the service department employees are helpful and courteous.
Excellent customer service and throughly detailed. Identified issues not easy noticeably with recommendations to prevent future problems. Mr. Needham has been an exceptional advisor and customer representative since I moved to California. As of now, the best customer service I experienced overall.
Travis so far is the only reason I will continue to go there, he is professional and very thorough with his work, i appreciate people like him.
Tommy McMahon and Allen Valladares supposedly sold me a new car with 41 miles on the dashboard. But when I kept asking them what was the mileage on the car, they both assured and told me that it was 41 miles on the car's dashboard. So when I drove away and looked at the dashboard it said 241 miles on it and I kept asking them about that but they didn't listen nor responded to my questions.
The two dealers both lied to get a sale off of me. You can go to Vegas and back and not have that many ... Read More DealerRater - Jul 25, 2025
Friendly service that always available to answer all your questions and follow up on all phone calls.
The staff at Victorville motors were friendly and professional. I have brought in my 2022 Jeep Grand Cherokee in for service and each time I was pleased with their service. Thank you !
The whole process went smoothly without any surprises. Our salesman was attentive and caring. Dealership was clean
Jonathan was hands down one of the best salesman I’ve had, made my experience easy, I want to thank him for making the purchase happen.
3rd service visit. 1st Summer 2024. 3 day wait for oil change. Had it done elsewhere in 40 minutes. 2nd time oil on new Wrangler. Done in 45 minutes. I had high hopes. Today 90 minutes past appointment time before they began the oil change, very disappointed. This 2 stars. Maury once more but if not improved then I’ll go elsewhere.
Service did a good job on a moderately complex engine repair (2k) but it involved radiator coolant and the service tech did not fill the radiator. On a minor note, they no longer wash the vehicle after repairs and I miss that pleasant service.
Good value. I love taking my jeep to the dealer. Aaron rocks and always helps me keep jeep in great condition.
Professional, helpful and always willing to go the extra mile! I truly appreciate the service department.
Extremely helpful & friendly. Thomas helped us with the test drive. Allen then helped us out with the paperwork. The manager Johnathon helped us finalize the deal we wanted.
Had warranty issue with our a/c. They got us in right away and had a rental car available within about 30 mins. The car was returned with the repair completed within the promised timeframe. Great Customer Service!
A great dealership they treat you with respect and willing to work with you . I found what i was looking for had out quick no draging there feet and no bull very straight forward and finance wass quick and upscale was minimal. I will go back
Personally had a great experience, friendly staff and good customer service. The salesman even brought the car to my home to be viewed once it was available. Would recommend. 5/5 stars.
Really helpful nice people. Help me the truck I wanted and worked with me to buy it.
Provided Excellent service, no pressure or pushy salespeople. Clean and modern facility. Very attentive friendly staff
"Exceptional service, knowledgeable staff, and seamless process made for a fantastic warranty recall experience at this outstanding dealership!"
After 20 yrs of purchasing cars from Victorville Motors, they are always a pleasant business to deal with. The service department is best in customer service with assisting us in correcting any issues, friendly and helpful.
Always have great service advisors! I usually request Haleigh or Celina, they are wonderful! Top notch ladies!
Jason was very accommodating. Even followed up twice after I picked up my car from the service department
Excellent customer service. Found me what I wanted and and I was driving off the lot in no time. Great sakes, service and F&I
Jason in your service department was incredibly helpful and friendly. If you had more employees like Jason, your dealership could easily achieve a five-star rating.
I’m extremely happy I went to my local dealership. Awesome team to work with, found me the car wanted and helped me get in and out, they even delivered my car to me! Sales team and salesman are top notch. Ty Victorville motors, ask for Johnathan. He'll get you what you need!
Service writer Dave Thorten is very professional and helpful. He is always thorough and helpful.
I was treated with respect and the service department expediated my requests due to my unique circumstances.
Dave in the service dept. is the best. Working on continuing radio problem. Ram warranty department sucks.
Friendly they know there vehicles helpful sales people we’re very good at helping us
Service department is great, Jose was great always kept me updated on the progress of my jeep
My appointment happened right on time and Aarron was a great service tech. He was help go and informative and personable.
Great service, appointment was made easy. work was done on Recall and oil change, air & Cabin filter replacement & inspection. Celinea kept me informed from drop off to delivery of my Truck. I would like info of more Service Offers in the future. A free cup of coffee was given while waiting for service to be completed.
Awesome custom service. Work was fine to my specifications. All of the reps are awedome.
Dave in the service department cares about your concerns and took exceptional care on both of our problem vehicles,
I love all your customers servithey were all very kind did their job made me feel comfortable thank you
The staff is Friendly. The building is very clean. The staff are courteous and professional
Dean in the service department was a pleasure to work with and even found me discounts my other dealership had not made me aware of after purchase of the vehicle.
Dave was great, he got me in and out quickly for an oil change. They
Service department needs to be able to accept phone calls to make car service appointments. There are questions that need to be asked directly to a person versus having to wait for someone to read your online request and then get back to you. Having said this the service provided was good and completed within a reasonable wait time. The customer service personnel were courteous and knowledgeable.
Amazing people really trying to fit my daughter into the right car!!! Great experience would highly recommend
Jose did a great job and was a pleasure to deal with. He was responsive and kept me informed. I needed my truck back in time to take it on a trip. Jose made it happen in time for me to take my trip.
Exceptional customer service from sales to finance personnel. No xx. Straight forward and went the extra mile to make it happen
MY JEEP WAS ASSIGNED TO THE NICEST AND KINDEST GENTLEMAN HE WENT ABOVE AND BEYOND FOR ME VERY EFFICIENT KEPT ME INFORMED I FELT LIKE HE TREATED ME AS IF IT WAS HIS VEHICLE HIS NAME IS DAVE THORNTON ALSO WANT TO MENTION GARY HORNSBY HE HELPED ME OUT TREMENDOUSLY IN THE PROCESS I RECEIVED MY CAR JEEP BACK WITHIN 2 DAYS GREAT JOB GUYS!!!! Five stars!
Service appointment scheduled for error light luminated on dash. Unable to diagnose. Return appointment required for repeated issues. Status update pending.
Friendly and professional staff. Julian was amazing to work with and went above to get us what we wanted. Eli was transparent and easy to negotiate numbers with and got us where we wanted to be. The whole team, Julian, Eli and Alfredo, were down to earth and gave the best experience with a dealership we’ve ever had.
Dave T in service is great and caring, Billings in parts always has a smile. Pam in rentals is always nice.
Excellent service. We were in and out in 30 minutes for an oil change and tire rotation.
Customer service was great. Answering all my questions. Attentive and able to get me a quick appointment for my vehicle to be checked. Great communication.
Always friendly and prompt service cost is reasonable and made to feel part of family
Very pleasant experience. Dropped in to schedule an appointment for an oil change and was taken care of right away. Completed the oil change while we waited. Also completed transmission recall during the same visit.
Best dealership to work with. I always use Victorville Motors for all my vehicle needs
On Monday I took my 2021 Jeep Grand Cherokee in due to a check engine light, service air bag system. Jason promised me that my Jeep would be finished by Friday. It was finished on Wednesday, two days early. Jason did a superb job. He was a pleasure to work with. The service department was wonderful. I have been going there since 2007.
Bad bad i take my charger 2008 because has a engine light on, and told Jason Mitchel that i change my 6 coils and spark plugs 2 times already in 3 months and i want to know more about what it can be the causing the misfire again and they want to charge me 242.15 for only telling me that i have problems with my coil something that i already know thats what i take my car to the dealer to know more about it. They do not do they job and they keep my car for a week to tell me the code that ... Read More DealerRater - May 22, 2024
The team is very professional and friendly. Jeep service is on time and always well done.
I was given an appointment the very next day for oil change and it was done promptly and professionally.
The deciding factor for me to purchase a new Jeep at Victorville Motors was that Jeff Meyer is still running the service & parts departments. I didn’t buy my Jeep Wrangler there years ago but I took it there for service. Back then Jeff was a service writer but I could just tell he wasn’t going to remain a service writer for long. He’s honest and he doesn’t promise anything that can’t be delivered. He genuinely listens to a customers concerns and takes an issue head on. There’s hundreds of Jeep dealerships in California ... Read More DealerRater - May 1, 2024
Excellent service department. My service advisor, Jose M. is outstanding. Only factory trained mechanics for my vehicles.
Worst dealer ship I ever dealt with every time I take my vehicles yes I have four its the same story I have recalls on all my vehicles aways saying that the parts on restricted order at this time. I will never buy a vehicle from this dealership ever again!
People are friendly, I like the service they give when they receive your car. But I'm not happy. My trunk door light still doesn't work and it still brings a sound in the differential.
Always Friendly staff and we appreciate all the hard work everyone puts in! I would recommend to anyone.
Have purchased several vehicles from this dealership. Staff is very knowledgeable and has always provided a great experience
Thank you for the quick fix on my dad's Jeep. He does all his business at the dealership.
Great Dealership, family has purchased vehicles in the not too distant past there, three this year alone, two Chargers and a Challenger. Received fair deals on all vehicles, or we wouldn't have been returned customers. The dealership has a good vibe to it, even providing lunch to it's patrons in the process. Looking forward to more deals in the future there, especially when something comes along that may get our attention. Thanks Guys! for the Challenger of my dreams, the 170, Kevin Smilen and Ruben Cotto helped make it all happen, along with my buddy Johnathan Grecco, thanks again ... Read More DealerRater - Mar 23, 2024
Friendly and very helpful, excellent customer service I can’t say anything negative with the service they provide.
Always great service, quick and easy appointments and friendly staff! Celena is the best! Highly recommend!
The sales staff is awesome and will work hard for you. Shout out to Johnthan Grecco my salesman for going the extra miles to make this a great experience a d profitable deal.
Service writers are Always friendly and very helpful! I would recommend for any service needs.
Jason in the service department is very helpful and keeps great communication while they have your vehicle.
We purchased a new vehicle at Victorville Motors after a lengthy search for a jeep. What triggered a purchase from This dealership was their very competitive pricing, their willingness to negotiate fairly, their excellent customer service from Jimmy, Julian and Jeff. Transaction was seamless over the phone and internet. Very importanly as well, they delivered our vehicle to our home on a rainy cold day. I sincerely recommend this dealership to everyone!!!!
Dave Thorton service writer is great always very helpful would recommend him when you need service
Desean was very nice and not pushy. Gave me time to decide and got the price that was comfortable for my budget.
Very easy to work with and very friendly. Overall great experience. I would definitely recommend.
They were very helpful and everything that they did for me. The car is beautiful and I appreciate everything they’ve done.
Service here was as good as can be expected. I had the good fortune of getting the most pleasant greeting from the very pleasant team member at the Fast Lane counter that morning. Thank you for your help.
Hailey and everyone where very nice !! Thank you for your help and support on my vehicle
The staff was great Mo helped me find a good deal on a charger I wanted!
I was advised that the service with the recall would take about two hours. Turned out to be five hours.. Recommend not providing a timeline if it can't be met.
We had issues with first car, Jeremy and the sales manager, and the dealership resolved issue and put us in another vehicle with upgrades! With no extra charge. Very happy now! Thank you victorville Chrysler and jeep.